WeCazza Privacy Policy

How we collect, use, disclose, and protect your personal information

Effective Date: February 1, 2026 • Last Updated: February 1, 2026 • Version: 1.0

1. Introduction

WeCazza ("we," "our," or "us") is a home services management platform operating from Atlanta, Georgia, USA. We provide software solutions that connect customers with home service technicians for various maintenance, repair, and improvement services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (https://wecazza.com), mobile application (https://app.wecazza.com), and related services (collectively, the "Service").

2. Information We Collect

2.1 Customer Information

When you use our Service as a customer, we collect:

• Personal Identifiers: Full name, email address, phone number
• Address Information: Service address, billing address, gate codes, access instructions
• Service Details: Type of services requested, preferred scheduling, special requirements
• Communication Records: Messages, calls, and correspondence with our team
• Digital Signatures: Electronic signatures on service estimates and agreements
• Payment Information: Billing information processed through Stripe (we do not store credit card numbers)

2.2 Technician and Employee Information

For our service technicians and employees, we collect:

• Employment Data: Name, email, role, employment status
• Location Data: GPS coordinates during work hours for scheduling and safety purposes
• Work Records: Timesheets, payroll information, commission tracking
• Performance Data: Job completion rates, customer feedback, training records

2.3 Technical Information

We automatically collect certain technical information:

• Device Information: IP address, browser type, device identifiers, operating system
• Usage Data: Pages visited, features used, time spent on our Service
• Location Data: General location for service area matching and route optimization
• Cookies and Session Data: Authentication tokens and preference settings

2.4 Communications and Marketing

• Notification Logs: Records of SMS, email, and push notifications sent
• Marketing Interactions: Email campaign engagement, promotional responses
• Customer Service: Support ticket history and resolution notes

3. How We Use Your Information

3.1 Service Delivery

We use your information to:

• Schedule Services: Match customers with available technicians
• Process Payments: Handle billing, invoicing, and commission payments
• Communicate: Send appointment reminders, updates, and service notifications
• Quality Assurance: Monitor service quality and resolve customer issues
• Safety and Security: Verify technician locations and ensure customer safety

3.2 Business Operations

• Account Management: Maintain user accounts and authenticate access
• Analytics: Understand usage patterns and improve our Service
• Legal Compliance: Maintain records required by tax and employment law
• Marketing: Send promotional materials and service updates (with consent)

3.3 Legal Bases for Processing

Under applicable privacy laws, our legal bases for processing include:

• Contract Performance: Processing necessary to provide our services
• Legitimate Interests: Business operations, fraud prevention, and service improvement
• Consent: Marketing communications and optional features
• Legal Obligations: Compliance with tax, employment, and other applicable laws

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers:

• Stripe: Payment processing (PCI DSS compliant)
• Twilio: SMS messaging and communication services
• SendGrid: Email delivery and marketing communications
• GoHighLevel: Customer relationship management and marketing automation
• QuickBooks: Accounting and financial record management
• Cloudflare: Content delivery, security, and website performance

4.2 Business Partners

• Verified Technicians: Customer contact information and service details for job completion
• Insurance Providers: Information necessary for liability and workers' compensation coverage

4.3 Legal Disclosure

We may disclose information when required by law or to:

• Comply with Legal Process: Subpoenas, court orders, and legal investigations
• Protect Rights: Defend our legal rights and investigate potential violations
• Ensure Safety: Protect the safety of users, employees, and the public
• Business Transfers: In connection with mergers, acquisitions, or asset sales

5. Data Retention

We retain your personal information for specific periods based on the type of data and legal requirements:

5.1 Customer Data

• Active Customers: Duration of account plus 3 years
• Inactive Customers: 3 years after last activity
• Communication Records: 2 years from communication date

5.2 Financial Information

• Invoices and Payments: 7 years (IRS requirement)
• Estimates and Contracts: 3 years after expiration or completion
• Payroll Records: 7 years (Department of Labor requirement)

5.3 Operational Data

• Service Records: 5 years after job completion
• GPS Location Data: 90 days maximum
• Notification Logs: 1 year from send date

6. Data Security

We implement comprehensive security measures including:

• Encryption: Data encrypted in transit (TLS) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Infrastructure Security: Secure hosting with Cloudflare protection
• Regular Monitoring: Automated security scanning and threat detection
• Employee Training: Regular security awareness training for all staff

7. Your Privacy Rights

7.1 California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following rights:

• Right to Know: Request information about data collection, use, and sharing
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: Equal service regardless of privacy choices

7.2 General Privacy Rights

All users have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Portability: Receive your data in a portable format
• Withdrawal: Withdraw consent for optional processing

7.3 Exercising Your Rights

To exercise your privacy rights:

• Email: Send a request to support@wecazza.com
• Verification: We may request verification of your identity
• Response Time: We will respond within 45 days (CCPA) or 30 days (GDPR)

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information immediately.

9. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for authentication and basic functionality
• Performance Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences

10. International Data Transfers

Your information may be processed and stored in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will provide notice of material changes through our website or email notifications.

12. Contact Information